Withdrawal

Withdrawal


If you are not satisfied with the goods of your order, you can, of course, within 14 days after receipt of the goods, return the goods and revoke the purchase contract.

Cancellation terms

Withdrawal right

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day,

  • on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
  • In the case of a contract for several goods ordered by the consumer under a single order and delivered separately: to which you, or a third party named by you, who is not a carrier, has or has taken possession of the last goods.
  • In the case of a contract for the regular delivery of goods for a fixed period of time: where you or a third party named by you, who is not a carrier, has or has taken possession of the first good.

When several alternatives meet, the last time is decisive.

To exercise the right to cancel, you must inform us (linestofly, Maximilian Thomes, Geschwister-Scholl-Str. 30, 20251 Hamburg) of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). You may use the attached model cancellation form, but it is not obligatory.

Consequences of the cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (linestofly, Maximilian Thomes, Geschwister-Scholl-Str. 30, 20251 Hamburg) without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

You must bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.